Refund Policy

This policy applies to design fees invoiced by GlassSculpt Studio. It does not apply to amounts paid directly by the client to glassworks, cap manufacturers, pump suppliers or printers, which are governed by those suppliers’ own terms.

The commencement deposit reserves studio capacity and is non-refundable once the kick-off meeting has taken place or the first drawings have been issued, whichever is earlier. If you cancel in writing before either event, the deposit is refunded in full less any documented third-party costs already incurred.

If you cancel mid-phase, we invoice for hours recorded to the cancellation date and refund the remainder of any prepayment for that phase. Fees for phases not yet started are refunded in full. A timesheet summary accompanies every such calculation.

Fees for a phase signed off in writing, and for released technical documentation, are non-refundable, because the deliverable has been transferred and can be used for manufacture.

Prototype models, first articles, mould deposits and courier charges are pass-through costs. They are non-refundable once ordered from the supplier, whether or not the programme continues.

If a deliverable does not meet the agreed specification because of a Studio error, we correct it at no charge. If correction is not practical within the programme timeline, we refund the fee for the affected deliverable. This is the client’s exclusive remedy for defective deliverables.

Refunds are not issued for a change of aesthetic preference, an internal change of strategy, or a decision not to launch the product, where the delivered work matches the approved brief. Additional exploration in these situations is quoted as new work.

Send the request to office@duramind.shop with the project reference, invoice number and reason. We acknowledge within 3 working days and respond with a decision within 10 working days. Approved refunds are issued to the original payment method within 14 days of the decision.

Please contact us before initiating a chargeback. Chargebacks raised while a refund assessment is open may suspend work and delivery of files until resolved.

Nothing in this policy limits mandatory rights available to you under the law of [Jurisdiction], including any statutory withdrawal period that applies to consumers. This policy is governed by the laws of [Jurisdiction].